Privacy Policy

1. Who we are

Rio Grande Bradford ("we", "us", "our") operates the website www.rio-grande.co.uk and the banqueting venue at 144 Woodhead Road, Bradford, BD7 1PD. For privacy enquiries, contact us at info@rio-grande.co.uk or +44 1274 718920.

2. Information we collect

When you enquire about an event, we may collect:

• Name, email address and telephone number
• Event type, preferred date and estimated guest numbers
• Any message or special requirements you provide

We also collect limited technical data when you visit our website, such as IP address, browser type and pages viewed, through analytics and advertising tools described below.

3. How we use your information

We use your personal data to:

• Respond to enquiries and arrange viewings
• Prepare quotes and manage event bookings
• Send confirmation or follow-up communications you have requested
• Improve our website and measure marketing performance

4. Legal basis

We process enquiry data based on our legitimate interest in responding to prospective customers, and on steps taken at your request before entering into a contract. Where required, we will seek your consent for marketing communications.

5. Cookies and tracking

Our website may use cookies and similar technologies from:

• Google Analytics / Google Ads — to understand site usage and measure advertising
• Meta (Facebook) Pixel — to measure ad performance and retargeting

You can control cookies through your browser settings. Blocking cookies may affect some site features.

6. Sharing your data

We do not sell your personal information. We may share data with trusted service providers (such as email delivery or website hosting) solely to operate our business, and where required by law.

7. Data retention

Enquiry records are retained for as long as needed to manage your booking and for a reasonable period afterwards for business and legal purposes, after which they are securely deleted or anonymised.

8. Your rights

Under UK data protection law you may have the right to access, correct, erase or restrict use of your personal data, and to object to certain processing. To exercise these rights, contact info@rio-grande.co.uk. You may also complain to the Information Commissioner's Office (ICO).

9. Changes

We may update this policy from time to time. The latest version will always be published on this page.